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Returns & Refunds policy

G-FLEX Clothing Brand Return Policy

At G-FLEX, we prioritize the satisfaction and confidence of our customers. We are committed to providing you with high-quality clothing that meets your expectations. However, we understand that there may be instances where you need to return or exchange a product. To ensure a smooth and hassle-free experience, please review our return policy below:

1. Returns Due to Damage:

If you receive a product that is damaged or defective, we are here to help. Please follow these steps:

- Contact our Customer Service team within 7 days of receiving the damaged or defective product.

- Provide clear photographs or evidence showcasing the damage or defect.

- Once we verify the damage or defect, we will provide you with a return shipping label.

- Upon receiving the returned item, we will inspect it and, if deemed defective or damaged, offer you a replacement or a full refund, as per your preference.

2. Size Exchange:

If you have received a product in an incorrect size, we understand the inconvenience it may cause. Here's how you can initiate a size exchange:

- Contact our Customer Service team within 14 days of receiving the product.

- Ensure that the product remains unused, unworn, and in its original packaging with all tags intact.

- We will guide you through the exchange process and provide instructions for returning the incorrect size.

- Once we receive the returned item and verify its condition, we will promptly send you the correct size.

3. Conditions for Returns and Exchanges:

- Products must be returned in their original condition, unworn, unused, and with all tags attached.

- All returns and exchanges are subject to inspection. G-FLEX reserves the right to refuse a return or exchange if the product does not meet our criteria.

- Return shipping costs for products due to incorrect size will be borne by G-FLEX. However, for damaged products, G-FLEX will provide a prepaid shipping label.

4. Refunds:

- For damaged or defective products, once the return is approved and processed, a full refund will be issued to the original method of payment within a specified period.

- If you opt for an exchange due to an incorrect size, and the desired size is unavailable, a refund will be processed to your original method of payment.

5. Non-Returnable Items:

Please note that certain products, such as discounted items or promotional items, may be marked as final sale and cannot be returned or exchanged unless they are defective.

Contact Us:

For any questions, concerns, or assistance regarding returns and exchanges, please contact our Customer Service team at [Customer Service Email] or [Customer Service Phone Number]. We are here to assist you and ensure that you have a satisfying experience with G-FLEX.

By shopping with G-FLEX, you acknowledge and agree to abide by the terms and conditions of this return policy.

Thank you for choosing G-FLEX. We appreciate your trust and support!